Zonal Training Lead | Patna

Organization: One of India’s largest microfinance institution.

Job Summary:

The Zonal Training Manager, builds and manages a team of trainers, to provide support to organization’s training needs at all levels of the organization within the Zone. This individual ensures effective delivery and deployment of appropriate training curriculum, tools, train-the-trainer sessions, and extend additional support as necessary. The candidate should work closely with the Zonal Business Head to understand the training needs and submit post training data and analysis.

Responsibilities:

1. Collaborate with business managers to understand and identify specific training needs, interact with Head Office contents team for procurement of relevant training materials, Conduct Train the Trainer Programs, ensure assigned employee base is receiving proper training at all levels
2. Identify training needs of the trainers. Develop modules and train the trainers to bridge the identified gap
3. Identify, analyze and prioritize training needs. Develop and implement a coherent training strategy that uses multiple training modalities – traditional classroom, on-the-job, self-paced online, instructor-led on-line programs, etc.
4. Create and follow a training calendar that incorporates training strategy and priorities
5. Manage the design and development of training products, materials, and services – including curriculum and program development
6. Design an evaluation strategy and manage it to ensure that training programs are effective at developing employee knowledge, skill and performance
7. Solicit feedback from employees and management on program effectiveness and use that information to continuously improve training programs
8. Develop/monitor training budget, ensuring programs are cost efficient and effective
9. Manage training operations, continuously streamlining and improving processes
10. Develop and maintain a high-quality team of professionals (employees, contractors, and partners) to develop and deliver training programs
11. Work with other managers and directors within the organization to establish the direction and priorities for the Zone.

Required Knowledge, Skills, and Abilities:

1. Passionate commitment to BFIL’s mission
2. Good analytic skills, judgment and ability to make independent decisions informed by both quantitative and qualitative data
3. Ability to work with minimal direction. Self-starter
4. Good interpersonal, relationship management, customer service, and rapport building skills, with ability to coach managers and employees at various levels
5. Good understanding of leadership and people management principles
6. Ability to prioritize, multi-task, delegate, and proactively resolve problems
7. Demonstrated potential to take initiative in helping the business build a growing organization
8. Proficiency in MS Office (Word, PowerPoint, Excel) and Internet
9. Proficiency or ability to quickly gain proficiency in organization’s software applications
10. Strong abilities in instructional design and performance improvement, including all aspects of needs assessment, training design, development, and measurement of training effectiveness
11. Superior presentation and communication skills, both written and oral, required
12. Excellent reading and writing skills in English and Hindi required
13. Able and willing to travel extensively, including to remote rural areas.