About the Company: A leading MFI in India.
Job Summary:
We are seeking an experienced and result-oriented Product Manager Associate for our client’s Unsecured Business Loan Product. This role is critical to driving product strategy, enhancing customer experience, ensuring smooth operations, and scaling the unsecured business lending offerings. The Product Manager will work closely with cross-functional teams including IT, operations, compliance, marketing, and field staff to develop, enhance, and expand unsecured business loan products that meet customer needs and align with business objectives. The role also focuses on capacity building across key functions such as business operations, credit assessment, system processes, documentation, and policy adherence.
Responsibilities:
- Product Development & Strategy:
- Define and execute the product roadmap for unsecured business loans in alignment with customer needs and company goals.
- Conduct market research, analyse industry trends, and track regulatory changes to guide product development and policy updates.
- Collaborate with risk, compliance, and legal teams to ensure regulatory and policy alignment.
- Drive product enhancements based on customer pain points and business requirements.
- Capacity Building & Training:
- Drive capacity building across key functions such as branch business operations, credit assessment, system processes, documentation, and product through continuous training and engagement.
- Conduct regular training sessions to strengthen the product knowledge of field employees and support them in effectively selling the product.
- System Development & Process Improvement:
- Collaborate with the IT department and other stakeholders to develop, upgrade, and roll out product features and system developments for comprehensive loan operations.
- Identify weak areas or compliance issues in branches/processes and take corrective measures by engaging relevant stakeholders.
- Identify gaps and bottlenecks in existing workflows; propose scalable solutions.
- Work on improving turnaround time, reducing defaults, and improving customer satisfaction.
- Design customer-centric solutions that offer ease of application, approval, and disbursement.
- Data Analytics & Reporting:
- Track and analyse industry data points such as business trends, process improvements market trends, competitor products/processes, and regulatory changes relevant to the product.
- Work on pricing strategies, credit assessments, and risk frameworks in coordination with relevant stakeholders.
- Prepare reports and presentations to communicate business status, findings, progress, and recommendations to senior management.
- Cross-functional Coordination:
- Work closely with business, operations, compliance, risk, and other departments to ensure the product’s alignment with company goals.
- Assist and support the Product Head in product rollout and other strategic initiatives.
- Monitor and manage the product expansion plan, ensuring timely product launches in various branches by coordinating with respective departments.
- Business Expansion & Support:
- Provide ongoing support and guidance to branches, including regular visits, to ensure smooth business operations.
Requirements:
- 6-8 years of experience in Product & Process Engineering within unsecured business loan segment.
- Strategic thinking and problem-solving.
- Customer empathy and service orientation.
- Data-driven decision-making.
- Strong understanding of Unsecured business loan product processes, policies, and regulatory norms.
- Project management and execution.
- Tech-savvy, with proficiency in MS Office.
- Excellent communication and presentation skills.
- Strong market research and analytical abilities.
- Ability to work effectively with diverse, multi-disciplinary teams.
- Preferably Male candidates.
- Candidate must be willing to travel across operational states.