About the Company: An Industry Association For the FinTech sector.

Reports To: Chief Executive Officer (CEO); functional accountability to the Board’s Compliance/Standards Oversight Committee.

Role Purpose:

The Head – Regulatory Compliance (Fintech Sector) leads the company’s sectoral regulatory compliance function end-to-end. The role is responsible for translating the RBI multiple guidelines, Directions and Framework for Self-Regulatory Organisations in the FinTech Sector (30 May 2024) into living, operational practice — building the codes, standards, surveillance, enforcement, grievance and data capabilities through which the company demonstrates impartiality, independence and credibility to the sectoral regulator, member institutions and the public.

The role holder is the operational face of the company’s regulatory-compliance credibility. Success is measured by the company’s ability to detect and address non-compliance early, to set standards that members accept and follow, to resolve disputes fairly, and to provide RBI with timely, reliable sectoral intelligence.

Key Responsibilities:

Standard-Setting and Codes of Conduct:

• Issue and maintain the Code of Conduct for FinTech/ Reg-Tech/ Digital Lending and topic-specific guidance notes (cybersecurity, penal charges, debt recovery, whistle-blower mechanism, DLA disclosures, customer grievance redressal).
• Develop industry benchmarks and baseline technology and governance standards through consultative working groups with members.
• Operate the accreditation mechanism (Tier 1 baseline → Tier 2 enhanced → Tier 3 best-in-class) with prior RBI approval and periodic Board review.
• Specify and publish consequences for violations of codes and standards so that expectations are unambiguous.

Oversight, Surveillance and Enforcement:

• Design and run the surveillance architecture to detect exceptions, non-compliance and emerging conduct risk across member institutions, with strict confidentiality of member data.
• Conduct structured oversight of member compliance with RBI expectations, internal codes, and applicable laws, including DPDP, KYC/AML and cyber-resilience norms.
• Operate the graded enforcement ladder — counsel, caution, reprimand, financial penalty, suspension, expulsion — applied consistently across members regardless of size or stage.
• Lead investigations into systemic or serious member violations and prepare disciplinary cases for the Enforcement Committee.

Grievance Redressal and Consumer Protection:

• Run an efficient, fair and transparent grievance and dispute-resolution framework covering both inter-member and consumer–member disputes.
• Set operating minimums for member Customer Grievance Redressal functions and periodically assess member customer-service standards.
• Lead consumer education initiatives on FinTech products, fair-conduct expectations and avenues of redress.

Data, Insights and Sector Intelligence:

• Build the company into a credible sectoral data hub — gathering anonymised member data on complaint rates, turnaround times, cyber incidents, NPAs and fraud-loss ratios; running peer benchmarking; publishing periodic reports.
• Provide early-warning intelligence to the Reserve Bank on emerging risks, systemic issues and conduct patterns warranting attention.
• Commission research, studies and surveys that inform policy positions and member capability-building.

Engagement with the Reserve Bank and Fellow Regulators:

• Serve as a point of contact for the Reserve Bank on all fintech sector compliance-related matters; submit the Annual Report, periodic returns and ad-hoc inputs as required.
• Flag major violations and systemic issues to the company’s CEO and the board for timely action; consult on the FinTech taxonomy and on scope-and-manner-of-regulation questions.
• Maintain credible bridges to SEBI, IRDAI, PFRDA, MeitY and the Ministry of Finance on activity-based regulatory perimeters relevant to FinTech members.
• Make the company’s books and records available for third-party inspection and audit.

Essential Qualifications:

• Postgraduate degree in Law, Business Administration, Public Policy or a related discipline from a reputed institution.
• Professional qualifications such as CA, CS, LLB/ LLM are an added advantage.

Essential Experience:

• 15+ years of total experience, with at least 5–7 years in a senior leadership role within a regulator, supervisory body, SRO, large bank/NBFC, FinTech, audit/ consulting firm with FS practice, or comparable institution.
• Direct, hands-on experience with at least two of the following: regulatory compliance, supervision and inspection, grievance redressal, conduct risk, code/standards drafting, data-driven supervisory analytics.
• Demonstrable track record of engagement with the Reserve Bank of India or other Indian financial-sector regulators (SEBI, IRDAI, PFRDA) on policy, supervisory or compliance matters.
• Experience leading a function of 8+ professionals through a period of capability-building, not just steady-state operation.

Desirable Experience:

• Exposure to the FinTech sector — digital lending, payments, account aggregator, wealth-tech, Insurtech — and to the RBI’s FinTech and digital-lending regulatory developments.
• Prior involvement with an industry association, SRO, or a regulator-recognised standard-setting body in India or comparable jurisdictions.
• Familiarity with the DPDP Act, IT Rules for intermediaries, and India’s Digital Public Infrastructure (UPI, Account Aggregator, ONDC, OCEN, Digi Locker).

Skills and Attributes:

• Unimpeachable personal integrity and the gravitas to be credible with the sectoral regulator, members, the press and the public.
• Strong policy and regulatory drafting skills; able to translate RBI principles into clear, enforceable codes and guidance notes.
• Comfort with data and analytics — able to design supervisory dashboards, interpret benchmarking outputs and direct an analytics team.
• Independent judgment under pressure; ability to recommend fair disciplinary decisions.
• Excellent written and verbal communication in English; ability to chair multi-stakeholder working groups and represent the company in public forums.
• Collaborative, member-centric mindset balanced with the impartiality required of a public-good institution.

Key Relationships:

• Internal: CEO, COO, Board of Directors, Enforcement Committee, SRO / Standards Oversight Committee, Director — FinTech Advocacy, and the broader company’s team.
• Regulators: Reserve Bank of India (Department of Regulation and DPSS), SEBI, IRDAI, PFRDA.
• Government: Ministry of Finance (DEA / DFS), MeitY, MCA.
• Members: CEOs, Compliance Officers and Risk Heads of the company’s member FinTechs.
• External: Consumer bodies, ombudsman offices, academia, and international standard-setting bodies where applicable.

Key Performance Indicators:

• Issuance, on schedule, of the Year-1 priority guidance notes (Code of Conduct, Cybersecurity, Penal Charges, Debt Recovery, Whistleblower, DLA Disclosure Checklist, CGR Checklist).
• Operational readiness of the surveillance architecture and graded enforcement framework, with documented case throughput.
• Timely submission of the RBI Annual Report, periodic returns and ad-hoc intelligence inputs; zero adverse observations in the RBI inspection.
• Member adoption of the accreditation framework once RBI-approved; tiered participation across Tier 1–3.
• Grievance turnaround times, resolution rates and member satisfaction with due process — benchmarked and improving year-on-year.
• Quality, neutrality, and reach of the company’s sectoral data and benchmarking publications; pick-up by the RBI, peer regulators, and member institutions.
• Independent assessment of the SRO’s impartiality, independence and credibility — through Board self-evaluation, member surveys and regulator feedback.