Divisional Manager (Business Operations) | Eastern U.P. & Bihar

Company: A new age Business Correspondent institution promoting universal financial inclusion.

Job Description:

We are seeking a highly motivated and experienced Divisional Manager to oversee our client’s microfinance operations in U.P. East & Bihar. As a Divisional Manager, you will be responsible for managing and leading a team of microfinance professionals, ensuring the efficient and effective delivery of financial services to the company’s clients while adhering to regulatory standards and company policies.

Key Responsibilities:

1. Strategic Planning: Develop and implement strategic plans to achieve divisional goals and objectives in alignment with the company’s overall mission and vision.
2. Team Leadership: Provide leadership and guidance to a team of microfinance officers, branch managers, and support staff, fostering a culture of collaboration, accountability, and high performance.
3. Operations Management: Oversee day-to-day operations of the division, including loan disbursal, repayment collection, client acquisition, and portfolio management, to ensure smooth and efficient functioning.
4. Risk Management: Implement risk management policies and procedures to mitigate credit, operational, and compliance risks, ensuring the safety and soundness of the division’s operations.
5. Client Relationship Management: Build and maintain strong relationships with clients, communities, and other stakeholders, promoting financial inclusion and creating opportunities for sustainable development.
6. Performance Monitoring and Reporting: Monitor divisional performance against key performance indicators (KPIs) and targets, analyse trends, and prepare regular reports for management review and decision-making.
7. Training and Development: Identify training needs and provide ongoing coaching and development opportunities to enhance the skills and capabilities of the divisional team.
8. Regulatory Compliance: Ensure compliance with all relevant regulatory requirements, laws, and industry standards, staying abreast of changes and updates that may impact microfinance operations.

Education & Qualifications:

1. Bachelor’s degree in any stream, business administration, Finance, Economics, or related field; master’s degree preferred.
2. 6-8 years of experience in microfinance Business Operations, with 2 years in a managerial or leadership role.
3. Proven track record of successfully managing teams and achieving targets in the microfinance industry.
4. Strong understanding of microfinance principles, practices, and regulatory frameworks.
5. Excellent leadership, communication, and interpersonal skills.
6. Ability to think strategically, analysed data, and make sound business decisions.
7. Proficiency in Microsoft Office Suite and other relevant software applications.
8. Additional qualifications specific to the company or industry may be included here.

Benefits: Health insurance, Life insurance, Loyalty Bonus, Annual Performance Bonus, Development opportunities, etc.