About the Company: A not-for-profit industry-led body for India’s fintech ecosystem.

Location: Gurgaon with travel across India.

Reports To: Chief Executive Officer

Overview:

The Director – Self-Regulation leads the SRO (Self-Regulatory Organisation) Vertical end-to-end – operating and scaling the standards, monitoring, enforcement and redressal architecture that performs all the functions as per RBI’s SRO-FT framework.

Key Responsibilities:

• Regulatory compliance and RBI engagement — own continuing sector’s compliance with the SRO-FT framework and all conditions as per RBI’s SRO-FT Framework; file returns, annual reports and disclosures; serve as the day-to-day interface with RBI on submissions, inspections and consultations; ensure the organization’s systems and records can withstand review at any time.
• Standard-setting and code of conduct — maintain, extend and review the Code of Conduct and sector standards covering fair practices, pricing transparency, disclosure, recovery practices, data protection, cyber resilience, outsourcing and partnership arrangements, marketing conduct and responsible AI use; run a structured consultation, approval and review process with a defensible audit trail.
• Membership integrity — maintain objective eligibility criteria, fit-and-proper onboarding assessment, risk categorisation and an auditable member register; drive representativeness across entity size, stage, activity and geography as the framework requires.
• Monitoring, surveillance and oversight — run a risk-based framework spanning member self-attestation, thematic reviews, off-site surveillance, mystery shopping, app-store and digital-footprint monitoring, complaint pattern analysis and independent third-party reviews; escalate systemic risks to the CEO, the Board and the SRO Committee of the organization.
• Enforcement and discipline — administer a graded framework from advisories through to expulsion and public disclosure, with clear evidentiary standards and principles of natural justice; service the organization’s SRO Committee and Appellate mechanism; oversee investigations and manage attendant legal and reputational risk.
• Grievance redressal and dispute resolution — operate customer escalation and inter-member dispute mechanisms with defined turnaround standards; ensure interoperability with RBI’s Integrated Ombudsman Scheme and members’ internal redressal officers; use grievance data to sharpen standards.
• Policy, research and capacity building — coordinate evidence-backed responses to consultations and draft frameworks; commission and publish research on conduct and consumer outcomes; deliver member training, certification and compliance clinics for smaller members.
• Governance, independence and team — service the organization’s Oversight Committee; institute and personally uphold conflict-of-interest and recusal protocols so the vertical is not influenced by any member or group of members; build, budget for and lead the team.

Qualifications and Experience:

• Postgraduate degree in Law, Finance, Economics, Public Policy or Management, or a professional qualification (CA / CS / CFA / LLB with practice in financial services regulation).
• 15–18+ years total experience, including 8–10 years in a senior regulatory, compliance, risk, monitoring or public policy role in financial services, fintech, a regulator, an SRO, an industry association or a professional services firm advising the sector.
• Demonstrated experience building or running a supervisory, compliance-monitoring or enforcement function — not solely advisory or advocacy work — with direct exposure to RBI or another financial sector regulator.
• Working knowledge of the SRO-FT framework, digital lending guidelines, outsourcing and partnership norms, KYC/AML requirements, data protection obligations and the wider fintech regulatory perimeter.
• Experience leading teams and managing senior, opinionated stakeholders — boards, committees and member CEOs. Exposure to RegTech/ SupTech tooling, dispute resolution design or international self-regulatory models is an advantage.

Competencies:

• Regulatory judgement — interprets principles-based regulation and designs proportionate, workable standards rather than copying rules mechanically.
• Independence and integrity — takes positions unpopular with individual members when market integrity or consumer interest requires it; instinctive conflict-of-interest hygiene.
• Evidence orientation and drafting excellence — argues from data; produces codes, submissions, board papers and reasoned orders of publishable quality.
• Diplomatic firmness and resilience — credible with a regulator’s office and a Series A founder in the same week; steady in a scrutiny-heavy environment.