Branch Manager | Delhi NCR, Lucknow, Varanasi, Agra

Organization:

Our client is a cash flow credit company that facilitates working capital lines for SMEs to procure inventory.

As a Branch Manager, you will be responsible for overseeing the operations and management of branch. An ideal candidate will be the independent profit centre head responsible for branch profitability through optimum product mix and sales of invoice finance, business loans and other financial products in the assigned territory.

As a branch manager you will be leading the team of 5-6 persons handling sales, collection and customer service in the assigned territory. You will play a pivotal role in driving business growth, delivering exceptional customer service, and ensuring operational efficiency.

Role & Responsibilities:

1. Manage and oversee the daily operations of the branch, including customer service, Retail sales, Anchor sales, business loan sales, collections and employee management
2. Recruit, train, and mentor branch staff to ensure high performance and productivity
3. Sourcing Invoice finance cases for the assigned territory using the sales team
4. Enroll local DSA/ connectors for sourcing business loans/ invoice Finance cases
5. Overlook collections team to maintain the desired collection resolution
6. Ensure compliance with company policies, procedures, and regulations
7. Build and maintain strong relationships with customers, local brand teams, distributors, and all stakeholders
8. Monitor and analyse branch performance, identify areas for improvement, and implement effective strategies
9. Manage branch budget, controlling costs, and optimizing resource allocation
10. Collaborate with cross-functional teams to drive product development and innovation
11. Stay updated with industry trends, market conditions, and competition in the financial services sector
12. Provide reports and regular updates to senior management on branch performance, achievements, and challenges.

Requirements:

1. Graduate qualification is mandatory (post-graduation is a plus)
2. 4 to 6 years (mid-level) of relevant experience
3. Strong communication skills (English, Hindi & Regional Language)
4. Excellent interpersonal skills
5. Effective problem-solving and negotiation abilities
6. Capacity to work independently and collaboratively
7. Driven to achieve targets and meet strict deadlines
8. Involves extensive fieldwork
9. Possesses a valid driver’s license and personal transportation